Description

As VP of Professional Services & Support, you will lead a global organization to drive customer success, partner enablement, and profitable revenue growth through AI-powered solutions. Own the P&L, define multi-year strategy, and collaborate across teams to scale delivery excellence.

Requirements

• 15+ years leadership in Professional Services or related post-sales in enterprise SaaS
• Strategic and operational excellence managing project portfolios and P&L
• Strong alignment mindset connecting department strategy to corporate goals
• Deep experience in partner enablement and ecosystem development
• Exceptional leadership and people development skills for a global distributed team

Responsibilities

• Lead and scale global Professional Services and Support organization
• Define and execute multi-year vision for Professional Services aligned with corporate strategy
• Own PS P&L, forecasting, revenue and margin management, operational excellence
• Oversee operational processes: sales support, SOW creation, change requests, invoicing
• Champion customer and partner success, manage escalations and complex implementations