💼 About This Role

You'll handle inbound delivery tickets and execute predefined exception workflows as the frontline of customer communication. Your mission is to prevent escalations by resolving issues correctly and quickly, supporting Parsel's No Package Left Behind initiative. This role executes policy and focuses on operational excellence in logistics.

🎯 What You'll Do

• Handle inbound end-customer delivery tickets with professionalism and urgency
• Execute predefined exception workflows for shipment issues
• Communicate shipment status and next steps clearly to customers
• Log outcomes accurately for tracking and reporting

📋 Requirements

• 2+ years of customer support experience
• Strong written communication skills
• Comfort working with ticketing systems
• Attention to detail and commitment to accurate documentation

✨ Nice to Have

• Experience in logistics, e-commerce, or SaaS
• Empathy for customers experiencing delivery issues

🎁 Benefits & Perks

• 💵 Competitive salary based on experience
• 📈 Opportunities for professional growth and career advancement
• 🤝 Collaborative and dynamic work environment

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Offer· 1 day