💼 About This Role

You'll support clinicians and patients during virtual visits, handling intake, registration, and patient education for a leading reproductive health organization. Your core impact is ensuring smooth telehealth workflows and compassionate, judgment-free care for diverse patients. This role offers a hybrid/remote setup in Massachusetts with comprehensive training opportunities.

🎯 What You'll Do

• Conduct patient intake for telehealth visits
• Complete electronic registration and check-out processes
• Requisition and manage at-home STI testing kits
• Support telehealth workflow and assist colleagues

📋 Requirements

• High School Diploma or GED
• Strong customer service and communication skills
• Ability to accurately complete administrative and clinical documentation
• Commitment to the organization's mission and values

✨ Nice to Have

• Medical Assistant or related certification
• 1-3 years of healthcare experience
• Bilingual skills (Spanish, Portuguese, or Mandarin)

🎁 Benefits & Perks

• 🏖️ Paid time off
• 💰 Competitive hourly wage
• 📚 Training and development opportunities
• 🏥 Health insurance
• 🏠 Remote work flexibility

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Final Interview· 60 min