💼 About This Role

You'll lead a team of Customer Success Managers at Arcadia, a healthcare data platform, ensuring customers maximize value from population health analytics. You'll drive adoption and retention for enterprise accounts, shaping the future of value-based care through strategic customer partnerships.

🎯 What You'll Do

• Manage, mentor, and coach Customer Success Managers.
• Lead quarterly business reviews to assess performance and define strategy.
• Develop customer success plans aligning Arcadia solutions with business goals.
• Partner with teams to drive adoption and identify expansion opportunities.

📋 Requirements

• 5+ years in Customer Success, Account Management, or Consulting in healthcare technology.
• 2+ years managing and mentoring customer success or account management teams.
• Experience managing executive-level relationships and C-suite engagement.
• Ability to travel approximately 30%.

✨ Nice to Have

• Multiple years in IT support and value-based care/population health management.
• Experience with SQL Server, JIRA, or similar technologies.
• Experience interacting with Product and Engineering teams for improvements.

🎁 Benefits & Perks

• 🏖️ Flextime time off
• 🏥 Great benefits including flextime PTO
• 💻 Remote-friendly company with flexible work
• 📈 Professional development programs and initiatives