Tech Stack

Description

You will own and continuously improve how customer signal flows into product and research decisions at Anthropic, building the shared operating system for voice of the customer that every product team, surface, and go-to-market motion uses. This is a horizontal, org-wide role focused on making customer feedback a first-class, structured input to every product and research decision.

Requirements

• 7+ years in product operations, customer insights, voice of the customer programs, or related roles in fast-paced tech companies
• Experience shipping AI-enabled processes and systems
• Ability to drive adoption through influence
• Obsession with making it effortless for field teams to share feedback and for product teams to know what matters most

Responsibilities

• Own the single, org-wide pipeline that captures customer feedback from every channel into one structured system of record
• Build intake workflows that meet teams where they already work without creating a documentation tax
• Build AI-enabled pipelines to enrich, tag, cluster, and summarize unstructured feedback into trackable issues
• Establish clear routing so the right feedback reaches the right product or research owner at the right time
• Define and track success metrics for feedback loop health and use them to identify bottlenecks