Tech Stack

Description

You will handle inbound and outbound calls to schedule appointments, identify client needs, resolve concerns professionally, and accurately document interactions while multitasking. You'll work in-office in Brea, CA with a schedule that may vary between Monday-Friday 8am-7pm and Saturday 8am-5pm.

Requirements

• 3–5 years call center experience
• Ability to type 45+ WPM while talking and multitasking
• Proficient with Microsoft Suite
• Strong communication, problem-solving, and customer service skills

Responsibilities

• Manage high volume of inbound and outbound calls to schedule appointments
• Identify client needs, provide solutions, and resolve concerns professionally
• Accurately document client interactions while multitasking
• Meet productivity goals and maintain high-quality service standards
• Develop working knowledge of products and services