💼 About This Role

You'll be the voice of Carvana, guiding customers through car-buying or selling journeys with empathy. You'll work alongside an AI co-pilot to handle administrative tasks and focus on building genuine human connections. This role serves as a launchpad for internal growth, with 90% of leaders promoted from within.

🎯 What You'll Do

• Create exceptional experiences by building genuine relationships with customers via inbound and outbound calls.
• Adapt and thrive in a fast-paced environment with evolving technology and product updates.
• Problem-solve using critical thinking and AI tools to find effective solutions in real-time.
• Review and verify sensitive customer documentation with accuracy and efficiency.

📋 Requirements

• Bachelor's degree OR 2+ years of customer service experience in high-volume environment.
• High school diploma or GED required.
• Tech-savviness: ability to navigate multiple systems and learn new tools.
• Resilience and critical thinking for rapid change and thoughtful decision-making.

✨ Nice to Have

• Experience in automotive or sales environment.
• Familiarity with AI-assisted tools.

🎁 Benefits & Perks

• 🚀 Career Launchpad: 90% internal promotions with frequent raises.
• 💰 Fast-Track Pay: Start at $20/hr, reach $24+/hr by year one.
• 🎓 Tuition Reimbursement and student loan repayment program.
• 🏖️ Generous PTO: 13 days first year, 20 days year two and beyond.
• 🏥 100% Company-Paid Healthcare premiums.

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2Online Assessment· 30 min
3. 3Interview· 45 min

🚩 Heads Up

• Role includes weekend and holiday shifts.
• Overtime expected based on business needs.
• Duties may change at any time without notice.