💼 About This Role

You'll design and improve end-to-end customer journeys for a high-profile automotive client. Your work will connect digital platforms and operational processes into seamless experiences, driving customer satisfaction and business outcomes.

🎯 What You'll Do

• Design and optimize end-to-end customer journeys across the automotive lifecycle.
• Create service blueprints, ecosystem maps, and experience frameworks.
• Facilitate workshops and co-creation sessions with cross-functional teams.
• Collaborate with UX, CX, product, and operational teams to implement solutions.

📋 Requirements

• Proven experience as a Service Designer on complex customer journeys.
• Strong understanding of service design methodologies and systems thinking.
• Experience designing across multiple channels and touchpoints.
• Enterprise-level or automotive service environment experience.

✨ Nice to Have

• Experience with CX research and analytics integration.
• Knowledge of operational process improvement.
• Automotive industry background.

🎁 Benefits & Perks

• 🏖️ Hybrid working model
• 💰 Competitive salary
• 📈 Career development opportunities
• 🏢 Global network with 26,000+ employees
• 🩺 Health and wellness benefits

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Portfolio/Presentation· 60 min