🛠 Tech Stack

💼 About This Role

You'll be the first point of contact for customers troubleshooting complex software and infrastructure issues with our AI-powered developer platform. You'll bridge the gap between customers and engineers, creating documentation and tools to scale support. This role offers fully remote work and monthly team gatherings in Paris.

🎯 What You'll Do

• Troubleshoot and resolve customer technical issues via support tickets
• Create documentation, runbooks, and tools for support scalability
• Escalate complex issues to engineering and collaborate on resolution
• Maintain detailed records of support interactions in ticketing system

📋 Requirements

• Lead troubleshooting of complex software and infrastructure issues
• Excellent written and verbal communication skills
• Strong knowledge of AWS, Kubernetes, Linux, and Networking
• Experience with monitoring tools like Grafana, Prometheus, Datadog

✨ Nice to Have

• Previous experience in on-prem installations
• Experience with support ticketing systems (Zendesk, Freshdesk, Jira)

🎁 Benefits & Perks

• 🏖️ 37 days/year of vacation & holidays
• 🏥 Health insurance allowance for you and dependents
• 💻 Company-provided equipment
• ✈️ Frequent team get-togethers in Paris
• 🌍 Fully remote work & flexible hours

📨 Hiring Process

Estimated timeline: 2-4 weeks

1. 1Intro call with Support Engineering lead· 30 min
2. 2Technical Interview(s) with panel· 60 min
3. 3Team fit call with People Team· 30 min
4. 4Final Interview· 60 min