💼 About This Role

You'll build the merchant operations function at a fast-growing e-commerce logistics platform. You'll architect systems, processes, and enablement programs that empower merchant-facing teams at scale. This role offers the rare opportunity to lead a new function reporting directly to the Head of Merchants.

🎯 What You'll Do

• Design merchant operations strategy, roadmap, and priorities.
• Scale workflows, tools, automation, and dashboards for productivity.
• Lead knowledge content strategy and governance across internal and external systems.
• Drive product GTM readiness for merchant-facing teams.

📋 Requirements

• 3+ years in Consulting, Operations, or Chief of Staff roles
• Experience in SaaS, e-commerce, or product-led environments
• Strong process design and systems thinking skills
• Proven ability to define KPIs and use data to guide strategy

✨ Nice to Have

• Exposure to enablement, knowledge systems, or process design
• Experience supporting Success, Support, or Professional Services teams

🎁 Benefits & Perks

• 📈 Impact: Work directly with founders on strategic decisions
• 🌍 International environment across Paris, Madrid, London
• 🍱 Meal vouchers (€10/day, 55% paid) plus free snacks
• 🧘‍♀️ ClassPass membership for fitness & wellness
• 🖥️ MacBook or equipment of your choice