🛠 Tech Stack

💼 About This Role

You'll own customer success, marketing, and revenue operations to scale Panoptyc from $7.5M to $50M ARR. You'll drive GRR, NRR, and pipeline predictability across distributed teams in the unattended retail space.

🎯 What You'll Do

• Own GRR and NRR as north star metrics for customer success
• Drive SLA performance and proactive support transitions
• Develop messaging and demand gen for enterprise pipeline
• Own HubSpot data quality, dashboards, and revenue reporting

📋 Requirements

• 5+ years across RevOps, customer success leadership, or GTM operations
• Experience managing customer-facing teams
• Managed distributed teams across US and offshore time zones
• Deep HubSpot proficiency and BI tool experience

✨ Nice to Have

• Familiarity with CS platforms (Gainsight, ChurnZero)
• Experience evaluating ERP/financial systems (NetSuite)
• Strong Excel/Sheets modeling ability

🎁 Benefits & Perks

• 🌍 Remote-first culture across multiple time zones
• 🏢 High-impact leadership in a fast-growing SaaS company
• 📈 Equity in a $7.5M ARR company scaling to $50M
• 💻 Home office stipend for remote work setup
• 🏖️ Unlimited PTO

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Assessment· 60 min