1d ago

Customer Service Advocate

Richmond, VA

โœจ $35k-$45k / yearest.

full-timemidhealthcare

๐Ÿ›  Tech Stack

๐Ÿ’ผ About This Role

You'll support all customer service and administrative functions related to hazardous waste logistics for healthcare clients. You'll be the first point of contact for hospitals, ensuring smooth interactions and resolving issues using Salesforce. This role offers job stability in an essential healthcare service provider with comprehensive benefits.

๐ŸŽฏ What You'll Do

  • Prepare and close hazardous waste manifests
  • Serve as first point of contact for hospitals via phone and email
  • Investigate and resolve customer requests using Salesforce
  • Coordinate with production and transport teams for timely deliveries

๐Ÿ“‹ Requirements

  • 2+ years of customer service or administrative experience
  • Proficiency in Microsoft Office
  • Comfortable working with data to support decisions

โœจ Nice to Have

  • Experience in healthcare, logistics, or service industries
  • Proven track record of improving processes or customer satisfaction
  • Familiarity with inventory or routing systems

๐ŸŽ Benefits & Perks

  • ๐Ÿ’ฐ 401K Matching with 50% employer match up to 6% contribution
  • ๐Ÿฅ Medical, Dental, Vision effective Day 1
  • ๐Ÿ“ˆ Job Stability as essential healthcare service provider
  • โฐ Permanent role Monday-Friday, 8:30 AM-5 PM
  • ๐ŸŒŸ Empowering culture valuing authenticity and innovation

๐Ÿ“จ Hiring Process

Estimated timeline: 1-3 weeks ยท AI estimate

  1. 1Recruiter Callยท 30 min
  2. 2Hiring Manager Interviewยท 45 min
  3. 3Offerยท 15 min
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