💼 About This Role

You'll nurture long-term relationships with merchants in Croatia, ensuring they get maximum value from our software solutions. You'll proactively drive growth and education, identifying upsell opportunities to help businesses thrive. This role offers flexible working hours and a structured onboarding program.

🎯 What You'll Do

• Build deep relationships as a trusted advisor for merchants
• Proactively educate clients on new products and features
• Monitor account health and take action to prevent churn
• Act as bridge between merchants and internal teams

📋 Requirements

• Background in Account Management, Sales, or Customer Success
• Growth mindset to identify expansion opportunities
• Proactive in monitoring portfolio health
• Fluent Croatian and confident English

✨ Nice to Have

• Experience with CRMs and digital tools
• Ability to gather structured client feedback

🎁 Benefits & Perks

• ✈️ 26 days of vacation
• 🍽️ Monthly food allowance
• 🏖️ Flexible working hours
• 🩺 3 fully paid sick days
• 💻 High-quality hardware provided

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Manager Interview· 45 min
3. 3Case Study· 60 min