💼 About This Role

You'll lead and develop a talented team of Support Engineers at Collibra, a leader in data management. Your core impact is ensuring customers maximize their investment through exceptional technical support and cross-functional collaboration. This role combines strategic leadership with hands-on team development in a remote-first environment.

🎯 What You'll Do

• Lead, coach, and mentor a team of Support Engineers
• Partner with Sales, Customer Engineering, and Product teams
• Develop strategies to achieve team performance goals
• Identify and implement process improvements for service delivery

📋 Requirements

• global or regional technical support team leadership in SaaS or enterprise software
• complex technical concepts translation to non-technical audience
• customer lifecycle management and escalation processes knowledge
• bachelor's degree or equivalent experience

✨ Nice to Have

• Experience with data management or analytics products
• Cross-functional collaboration skills

🎁 Benefits & Perks

• 💰 Competitive base salary ($88,000–$110,000)
• 🏖️ Flex Fund monthly stipend
• 🏥 Health coverage
• 📈 Equity for eligible roles
• 🏦 Pension/401k plans

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Team Interview· 45 min