Tech Stack

Description

As a Social Media Customer Support Associate at Stripe, you will handle user inquiries and issues on platforms like Twitter and Facebook, partner with internal teams for escalations, and help improve the overall user experience. You'll play a key role in building a brand new team and operational culture.

Requirements

• Experience with social media support or interest in resolving user issues via social channels
• User-first mindset and energized by solving difficult problems
• Excellent written and verbal communication skills
• Analytical thinking and problem-solving skills
• Process-oriented mindset and ability to get things done

Responsibilities

• Ensure exceptional Stripe experience for users on social media channels
• Resolve escalated issues including technical product questions
• Partner with internal teams for escalations from Stripe's leaders
• Contribute to programs improving the Stripe user experience
• Help build a brand new team and operational culture