💼 About This Role

You'll lead the strategy, execution, and operational foundations for 1Password's post-GTM customer-facing teams. Your core impact will be ensuring CX teams are equipped with the systems, processes, and insights needed to deliver consistent, high-quality customer experiences at scale, while partnering closely with Customer Success, Support, and Revenue Operations.

🎯 What You'll Do

• Establish and manage CX operating cadence including business reviews and planning cycles.
• Lead and develop a high-performing CX Operations and Programs team.
• Drive operational excellence across Support, Customer Success, and Implementation.
• Lead major cross-functional initiatives spanning post-GTM lifecycle.
• Own system and tooling strategy for CX platforms.

📋 Requirements

• 8+ years in Customer Experience, Customer Success, Support Operations, or related operational leadership roles.
• 3+ years leading managers and building high-performing teams.
• Experience in a SaaS or technology organization.
• Demonstrated experience designing and scaling operational programs within customer-facing teams.

✨ Nice to Have

• Experience with CX platforms and tooling strategy.
• Background in change management and organizational readiness.
• Knowledge of AI-enabled customer workflows.

🎁 Benefits & Perks

• 🏖️ Remote-first work environment within Canada and US.
• 💰 Competitive salary and equity.
• 🩺 Health benefits including medical, dental, and vision.
• 🚀 Growth opportunities in a fast-paced cybersecurity company.
• 👥 Collaborative culture with cross-functional teams.