🛠 Tech Stack

💼 About This Role

You'll be the first point of contact for Runna users, troubleshooting technical issues via Intercom and ensuring a smooth experience. Your work directly helps the product team focus on improvements by filtering complex problems. This role offers flexible hybrid work and equity participation through Strava.

🎯 What You'll Do

• Answer technical queries and troubleshoot app issues via Intercom.
• Guide users to maximize the Runna app experience.
• Provide technical expertise to frontline teams via escalation channels.
• Communicate with Product and Tech teams to solve challenges.

📋 Requirements

• Experience in a customer-facing role (support or technical assistance).
• Strong written and verbal communication skills for online interactions.
• Ability to manage multiple tasks efficiently with attention to detail.
• Self-motivated to research and test solutions within the app.

✨ Nice to Have

• Experience with Intercom, Jira, Slack, or Notion.
• Basic coding knowledge.

🎁 Benefits & Perks

• 🏖️ Flexible hybrid work – 3 days in office per week.
• 🏝️ 25 days holiday plus bank holidays.
• 📱 Free Runna & Strava subscriptions for you and 3 friends.
• 🧘 Headspace membership.
• 🏥 Health insurance (dental, vision) and 401K.

📨 Hiring Process

Intro chat, take-home task with technical interview, final interview with team members.