19h ago

Service Delivery Manager

Pittsburgh, Pennsylvania, United States

✨ $80k-$105k / yearest.

full-timemidconsulting

πŸ’Ό About This Role

You'll lead daily lockbox processing activities and oversee team performance for a client's document imaging operations, ensuring SLA adherence and driving continuous improvement.

🎯 What You'll Do

  • Lead daily lockbox processing activities
  • Manage workflows to meet SLAs
  • Monitor departmental goals and provide trend analysis
  • Conduct weekly team meetings and huddles

πŸ“‹ Requirements

  • 3-5 years people management experience
  • 3-5 years project management experience
  • Lockbox or image document processing experience
  • Ability to lift 40 lbs frequently

✨ Nice to Have

  • Experience managing 10-20 staff
  • Strong computer skills

🎁 Benefits & Perks

  • πŸ–οΈ Paid Time Off
  • πŸ₯ Medical, Dental, Vision
  • πŸ’° 401K with company match
  • πŸ“š Tuition discounts
  • 🐾 Pet insurance

πŸ“¨ Hiring Process

Estimated timeline: 2-4 weeks Β· AI estimate

  1. 1Recruiter CallΒ· 30 min
  2. 2Hiring Manager InterviewΒ· 60 min
  3. 3On-site InterviewΒ· 90 min

🚩 Heads Up

  • Role mixes management with physically demanding tasks like lifting 40 lbs
  • Requirements include selling skills for a non-sales role
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