19h ago
Service Delivery Manager
Pittsburgh, Pennsylvania, United States
β¨ $80k-$105k / yearest.
full-timemidconsulting
πΌ About This Role
You'll lead daily lockbox processing activities and oversee team performance for a client's document imaging operations, ensuring SLA adherence and driving continuous improvement.
π― What You'll Do
- Lead daily lockbox processing activities
- Manage workflows to meet SLAs
- Monitor departmental goals and provide trend analysis
- Conduct weekly team meetings and huddles
π Requirements
- 3-5 years people management experience
- 3-5 years project management experience
- Lockbox or image document processing experience
- Ability to lift 40 lbs frequently
β¨ Nice to Have
- Experience managing 10-20 staff
- Strong computer skills
π Benefits & Perks
- ποΈ Paid Time Off
- π₯ Medical, Dental, Vision
- π° 401K with company match
- π Tuition discounts
- πΎ Pet insurance
π¨ Hiring Process
Estimated timeline: 2-4 weeks Β· AI estimate
- 1Recruiter CallΒ· 30 min
- 2Hiring Manager InterviewΒ· 60 min
- 3On-site InterviewΒ· 90 min
π© Heads Up
- Role mixes management with physically demanding tasks like lifting 40 lbs
- Requirements include selling skills for a non-sales role
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