💼 About This Role

You'll lead operational excellence across a healthcare communications agency by designing and documenting scalable workflows. You'll drive change management and ensure consistent adoption of processes. This role partners with agency leadership to standardize how work gets done.

🎯 What You'll Do

• Lead development and documentation of agency processes
• Translate complex workflows into SOPs and playbooks
• Drive change management initiatives and adoption tracking
• Lead cross-functional operational initiatives from planning to execution

📋 Requirements

• 6–8+ years in agency operations or project management
• Experience in healthcare or pharmaceutical advertising
• Proven experience developing scalable processes and workflows
• Experience leading change management initiatives

✨ Nice to Have

• Experience with project and financial management tools (Planner, NetSuite)
• Bachelor's degree required

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min