🛠 Tech Stack

💼 About This Role

You'll provide first-line technical support to xAI's Tutors Space, resolving basic IT issues and assisting with onboarding new employees. You'll work an off-hours schedule (2-11pm) at our Palo Alto HQ, ensuring timely resolution and escalation of service requests.

🎯 What You'll Do

• Provide first-line technical support via phone, email, or in-person for hardware, software, and network issues.
• Troubleshoot and resolve basic IT issues including desktop, laptop, printer, and peripheral malfunctions.
• Log, track, and document all service requests in the ticketing system.
• Assist with onboarding new employees, including setting up workstations and accounts.

📋 Requirements

• 0-2 years of experience in IT or related field
• Basic understanding of Windows and macOS operating systems and Microsoft Office Suite
• Familiarity with troubleshooting hardware (PCs, laptops, printers) and basic networking concepts (TCP/IP, DNS, DHCP)
• Ability to work after hours and graveyard shifts

✨ Nice to Have

• Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk)
• Basic knowledge of Active Directory and user account management
• CompTIA A+, Network+, or similar certifications

🎁 Benefits & Perks

• 💰 Equity included in total rewards
• 🏥 Comprehensive medical, vision, and dental coverage
• 🏦 401(k) retirement plan
• 🛡️ Short and long-term disability insurance
• 🆘 Life insurance