🛠 Tech Stack

💼 About This Role

You'll be the front line for our highest-value customers, delivering fast, expert support on the Replit platform. You'll handle complex product issues, guide customers through critical incidents, and shape how Premium Support adapts to AI-driven workflows and new products. You'll combine deep technical troubleshooting with calm, confident communication to keep builders moving.

🎯 What You'll Do

• Provide swift, high-priority support to Premium customers within strict SLAs.
• Diagnose, reproduce, and resolve complex technical issues across the Replit platform.
• Lead customer-facing communications during outages or incidents.
• Contribute to internal tooling, automation, and documentation that improves team efficiency.

📋 Requirements

• 3+ years in technical support, developer support, or systems engineering.
• Experience providing rapid-response support to high-value or enterprise customers.
• Strong debugging skills with JavaScript, Python, or similar languages.
• Excellent written and verbal communication under time pressure.

✨ Nice to Have

• Has used Replit in the last 3 to 6 months.
• Experience working with IDEs or terminals.
• Experience with AI tools (Claude, ChatGPT, etc.).

🎁 Benefits & Perks

• 💰 Competitive Salary & Equity
• 📈 401(k) Program with a 4% match
• 🏥 Health, Dental, Vision and Life Insurance
• 🚼 Paid Parental, Medical, Caregiver Leave
• 🏝️ Flexible Time Off (FTO) + Holidays