🛠 Tech Stack

💼 About This Role

You'll manage a portfolio of high-touch real estate agents, serving as their day-to-day contact for questions and issues. You'll drive adoption of Compass technology through 1:1 support and group training. This role is 100% in-office in La Jolla.

🎯 What You'll Do

• Manage a portfolio of high-touch customers via phone, email, and in-person meetings
• Promote adoption of Compass technology through 1:1 support and training
• Provide marketing support by creating collateral from templates
• Partner with Onboarding team on new customer welcoming logistics

📋 Requirements

• 2-3 years of experience in customer service, training, office management, hospitality, or operations
• Ability to work in-office during standard operating hours
• Strong problem-solving and analytical skills
• Meticulous attention to detail and highly organized

✨ Nice to Have

• Previous experience in real estate
• Previous experience with live or remote training
• Experience with enterprise technology (Zendesk, Salesforce, Confluence)

🎁 Benefits & Perks

• 💰 Incentive programs including cash, equity, or commissions
• 🏖️ Paid vacation, holidays, sick time, parental leave, and recharge leave
• 🏥 Medical, tele-health, dental, and vision benefits
• 📈 401(k) plan and flexible spending accounts
• 👶 Maven support for new parents, Carrot fertility benefits

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter phone screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Panel interview· 60 min