Tech Stack

Description

You will administer and maintain the Salesforce CRM platform and support Salesforce CPQ operations for Five9's global go-to-market organization. This role involves troubleshooting CRM issues, configuring platform automation, and collaborating with cross-functional teams to improve workflows and optimize business processes. You'll work at the center of the revenue technology stack, helping maintain the systems that power customer, opportunity, and quoting processes.

Requirements

• Minimum 5 years of hands-on experience with Salesforce, including at least 3 years with Salesforce CPQ
• Salesforce Administrator and Salesforce CPQ certifications are required
• Experience with DocuSign CLM; DocuSign CLM certification is preferred but not required
• Strong understanding of Salesforce platform configuration including objects, security model, flows, and automation
• Experience supporting Sales or Revenue Operations teams and CRM business processes
• Practical experience working with Salesforce CPQ including product configuration, pricing rules, and quoting workflows
• Strong analytical, troubleshooting, and problem solving skills
• Excellent communication skills and the ability to collaborate with cross functional stakeholders
• Ability to manage multiple priorities in a fast paced environment
• Must reside in Chennai, India

Responsibilities

• Administer and maintain the Salesforce CRM platform, including user setup, roles, profiles, permission sets, and security controls
• Configure and maintain Salesforce objects, fields, page layouts, validation rules, flows, and other platform automation
• Support GTM teams by troubleshooting CRM issues and resolving operational requests
• Develop and maintain Salesforce reports and dashboards that provide operational insights to business leaders
• Assist with configuration and maintenance of Salesforce CPQ, including product catalogs, bundles and product pricing rules
• Troubleshoot quoting, pricing, and configuration issues within Salesforce CPQ
• Partner with Sales Operations and Revenue Operations teams to improve CRM workflows and optimize business processes
• Maintain data integrity and governance across Salesforce CRM and CPQ environments
• Support Salesforce platform releases, testing activities, and configuration deployments
• Document Salesforce configurations, processes, and best practices to support long term platform governance
• Collaborate with developers and architects on Salesforce enhancements and integrations with adjacent systems such as billing, contract management, and analytics platforms