💼 About This Role

You'll troubleshoot Bevi machines via phone and email to ensure peak performance. You'll improve customer experience by refining processes and providing feedback to engineering. This role offers training on proprietary IoT hardware and software.

🎯 What You'll Do

• Assess and improve troubleshooting processes
• Routinely troubleshoot Bevi machine issues
• Lead remote troubleshooting via phone and email
• Communicate opportunity areas to engineering teams

📋 Requirements

• Ability to maintain a consistent schedule
• Proficiency in hardware and software troubleshooting
• Ability to multitask across calls, emails, and tickets
• Exceptional verbal and written communication skills

✨ Nice to Have

• Knowledge of CRM/ticketing systems like Zendesk, Salesforce, or Netsuite

🎁 Benefits & Perks

• 🏖️ Flexible PTO plus 12 company holidays
• 💼 Comprehensive medical, dental, vision 95% paid by employer
• 👶 Generous paid parental leave for all parents
• 🧘 Wellness and fitness reimbursements
• 🚗 Monthly commuting and cell phone stipends

📨 Hiring Process

Estimated timeline: 3-5 weeks · AI estimate

1. 1Application Review· 1-2 weeks
2. 2Phone Screen· 30 min
3. 3Technical Interview· 1 hour
4. 4Offer· 1 week