🛠 Tech Stack

💼 About This Role

You'll lead medical record retrieval operations for a healthcare services company, ensuring timely, compliant, and accurate processing at scale. Your core impact involves managing teams, optimizing workflows, and driving client satisfaction in a metrics-driven environment. This role stands out for its blend of operational leadership, compliance rigor, and client partnership in a mission-driven setting.

🎯 What You'll Do

• Oversee retrieval operations ensuring timeliness, accuracy, and compliance.
• Manage and develop teams of release of information specialists.
• Monitor KPIs and implement process improvements across operations.
• Coordinate with clients and stakeholders to meet service expectations.
• Support financial performance through monitoring revenue, expenses, and margins.

📋 Requirements

• Bachelor's degree preferred.
• Prior experience in healthcare operations, medical records, or release of information.
• Proven leadership managing teams in a fast-paced, metrics-driven setting.
• Understanding of HIPAA regulations and data privacy requirements.

✨ Nice to Have

• Experience with electronic health record systems.
• Familiarity with process improvement methodologies.
• Multi-site or regional operations experience.

🎁 Benefits & Perks

• 🏥 Comprehensive healthcare coverage including medical, dental, and vision.
• 📈 Career development and leadership growth opportunities.
• 🏖️ Paid time off and holiday benefits.
• 🤝 Mission-driven healthcare environment.
• 📊 Exposure to large-scale operations and strategic partnerships.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter phone screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Panel interview· 60 min