Tech Stack

Description

You will proactively identify and stabilize at-risk customers, preventing churn through structured outreach and consultative discovery. You'll re-onboard customers, deliver tailored training, and monitor adoption to ensure sustained value from NexHealth's platform.

Requirements

• 2+ years of experience in Customer Success, Account Management, Implementation, or Onboarding
• Strong discovery, communication, and consultative problem-solving skills
• Experience with structured workflows and CRMs (HubSpot preferred)
• Ability to analyze usage data and translate insights into action
• Strong time management in a high-volume environment

Responsibilities

• Manage a queue of risk mitigation tickets and validate eligibility
• Conduct multi-touch outreach campaigns via HubSpot
• Perform discovery calls to uncover root causes of underutilization
• Deliver re-onboarding, training, and optimization sessions
• Monitor post-consultation usage and intervene if adoption stalls