🛠 Tech Stack

💼 About This Role

You'll serve as the front line of communication for clients navigating the Snappy dashboard, providing technical support and campaign assistance. You'll partner cross-functionally to ensure a seamless customer experience while influencing product improvements through direct customer insight.

🎯 What You'll Do

• Manage high-volume chat and email support inquiries
• Host live Zoom and phone sessions for platform walkthroughs
• Guide clients through dashboard navigation and campaign setup
• Facilitate account updates and upgrade guidance

📋 Requirements

• 1–3 years of experience in customer support, product support, or technical support
• Experience using support platforms such as Zendesk, Intercom, or similar tools
• Strong written and verbal communication skills
• Excellent troubleshooting skills and ability to simplify complex concepts

✨ Nice to Have

• Experience with Intercom or other CRM systems
• Familiarity with bug-tracking systems such as Jira
• Experience supporting B2B software or enterprise clients

🎁 Benefits & Perks

• 🏖️ Flexible PTO
• 🏥 Free healthcare including vision and dental
• 💰 Generous 401k match
• 👶 Paid family leave
• 🎁 Snappy gifts for employee recognition