Tech Stack

Description

In this role, you will manage dispute and chargeback services for clients, handling escalated issues and ensuring compliance with card network regulations. You'll work in a hybrid model from Warsaw, collaborating with a diverse team to drive efficiency and innovation.

Requirements

• 2-3+ years experience in financial services or payment industry
• 2+ years disputes processing experience (issuing or acquiring)
• Strong understanding of card network regulations (Visa, MC, SMS) for chargeback processing
• Working knowledge of EU regulations and data privacy for dispute management
• Experience in direct customer interaction and cross-functional teamwork

Responsibilities

• Explain Visa/MasterCard/Pulse/Maestro regulations to customers
• Maintain SLA standards using Salesforce, Slack, and web portals
• Resolve moderate/complex issues independently
• Manage inbound escalations to resolution and identify processing problems for escalation to product/engineering
• Coordinate with issuing bank partners to ensure compliance