🛠 Tech Stack

💼 About This Role

You'll join Delinea's Global Technical Support team to provide world-class support for our identity security platform. You'll solve complex technical issues for customers, ensuring a secure and efficient experience. This role stands out for its focus on AI-powered security in a collaborative global environment.

🎯 What You'll Do

• Provide post-sale technical support to customers and partners
• Assess and document reported customer issues
• Formulate and communicate resolution plans
• Investigate and reproduce case scenarios

📋 Requirements

• 1-2 years of proven relevant professional experience as a technical support agent
• In-depth knowledge of IT and system administration
• Networking and data transport and encryption concepts
• Security concepts and methodologies

✨ Nice to Have

• Relational databases and SQL language proficiency
• .NET applications experience
• Prior or current security clearance

🎁 Benefits & Perks

• 🏖️ Competitive salaries
• 💰 Meaningful bonus program
• 🏥 Healthcare insurance
• 📈 Pension/retirement matching
• 📋 Comprehensive life insurance

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min