💼 About This Role

You'll lead a team of Customer Success Managers, driving customer adoption and value realization for enterprise clients. You'll shape customer relationships and ensure strong execution across onboarding, adoption, and renewals. This role offers the chance to act as a trusted advisor and escalation point for key accounts.

🎯 What You'll Do

• Manage, coach, and develop Customer Success Managers
• Drive customer engagement across onboarding, adoption, and renewals
• Own customer health, adoption, and retention outcomes
• Act as escalation point for key and at-risk customers

📋 Requirements

• 8+ years in Customer Success, Consulting, or SaaS roles
• 3+ years managing customer-facing teams in enterprise environments
• Strong understanding of customer adoption and lifecycle management

✨ Nice to Have

• Experience with enterprise customer segments
• Proven ability to coach teams to measurable outcomes

🎁 Benefits & Perks

• 🏥 Comprehensive healthcare coverage
• 🏖️ Flexible paid time off
• 💰 401k with company contributions
• 👶 Generous caregiver and parental leaves
• 🎓 Open mentoring program

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min