💼 About This Role

You'll serve as the primary operational point of contact for Verifone's Enterprise customers, guiding them from onboarding to steady-state operations. You'll drive customer satisfaction and retention by proactively tracking health, resolving escalations, and coordinating internal teams. This role offers the chance to shape customer engagement at a global scale.

🎯 What You'll Do

• Act as main operational contact for assigned Enterprise customers.
• Own customer journey from order placement through implementation and operations.
• Proactively monitor customer health and anticipate needs.
• Lead Quarterly Business Reviews with cross-functional teams.

📋 Requirements

• Customer Success or Account Management experience.
• Proven experience managing complex customer relationships.
• Excellent communication and presentation skills.
• Analytical mindset with KPI and data insights experience.

✨ Nice to Have

• Background in payments preferred.
• Additional languages are a plus.
• Experience with QBRs and executive discussions.

🎁 Benefits & Perks

• 🌍 Global exposure working with top brands.
• 📈 Career growth in a fast-moving international environment.
• 🤝 Collaborative team culture.