Description

You will partner with SMB business owners to help them rediscover the value of our platform, leverage retention strategies to reduce churn, and act as a trusted advisor to guide entrepreneurs toward stability and growth.

Requirements

• 3+ years in Account Management, Customer Success, Sales or related client-facing role with retention ownership
• Proven success building trusted relationships with SMB and Mid-Market customers
• Demonstrated ability to reduce churn and retain at-risk accounts
• Experience identifying and closing both retention and growth opportunities
• Strong negotiation skills with financial/commercial acumen

Responsibilities

• Retain a multi-million pound client base
• Understand SMB customer needs across all verticals
• Deploy retention strategies to mitigate churn and increase contract adoption
• Strategically address customer concerns and competitive threats
• Help evolve retention motion through insights on product, operational, and competitive gaps