🛠 Tech Stack

💼 About This Role

You'll provide hands-on technical support to customers integrating and using APIs, ensuring smooth implementation and best practices. You'll investigate, debug, and resolve complex issues using observability tools while acting as a key bridge between customers and engineering teams. This role offers strong exposure to a modern, usage-based billing platform in a fast-growing SaaS environment.

🎯 What You'll Do

• Provide hands-on technical support for API integrations and best practices
• Debug and resolve customer-reported issues using internal diagnostic tools
• Manage escalations via ticketing systems with clear communication
• Develop internal scripts and automations to improve support workflows

📋 Requirements

• At least 2 years of technical support or customer-facing engineering experience
• Strong ability to debug and triage issues in complex software environments
• Working knowledge of SQL and scripting using APIs
• Excellent communication skills for both technical and non-technical audiences

✨ Nice to Have

• Programming experience in Python, TypeScript, or Ruby
• Prior experience creating technical documentation or knowledge base content

🎁 Benefits & Perks

• 💰 Competitive compensation aligned with experience
• 🏠 Remote work in a global SaaS environment
• 🚀 Exposure to cutting-edge billing and API technologies
• 📈 Career growth opportunities within a high-scale organization
• 🌟 Impact-driven culture with direct influence on product improvements

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Conversation· 45 min