🛠 Tech Stack

💼 About This Role

You'll join n8n's Support Engineering team to provide best-in-class support to our community and enterprise customers across EMEA. You'll handle tickets, debug issues, and collaborate cross-functionally to resolve technical and billing queries. This role offers ownership of customer impact and growth in a fast-paced SaaS startup.

🎯 What You'll Do

• Support community and enterprise customers through tickets
• Handle administrative and billing-related queries
• Collaborate with cross-team on escalation management
• Work on projects and initiatives for process improvement

📋 Requirements

• At least 1-2 years of support engineering experience
• Basic knowledge of Javascript and networking concepts
• Familiarity with web development tools and debugging tools
• Experience handling administrative and billing queries

✨ Nice to Have

• Support process know-how (ticket handling, prioritization)
• Customer-centric mindset with empathy
• Strong written and verbal communication skills

🎁 Benefits & Perks

• 💰 Competitive compensation
• 💪 Ownership with equity
• 🏖️ Work/life balance with 30 vacation days (Europe)
• 📈 Career growth with €1K learning budget
• 🤖 AI enablement with unlimited AI budget