Description

You will support high-value Fortune 1000 customers in achieving their social media business goals by building influential relationships, driving adoption, retention, and growth. You'll guide customers through their social maturity journey with Hootsuite's products and industry best practices.

Requirements

• Significant customer-facing/account management experience in SaaS
• Fluent in French and English
• Solid knowledge of social media and social marketing
• Tech savvy: ability to quickly learn new technologies
• Strong customer focus, collaboration, and communication skills

Responsibilities

• Lead relationship management for a book of high-value Fortune 1000 customers
• Build and maintain influential relationships from end users to executive sponsors
• Develop and execute Mutual Account Plans, success reviews, and value workshops
• Monitor account health and adoption, intervene with strategies to enhance workflows
• Collaborate with Account Manager on account strategies and identify expansion leads