🛠 Tech Stack

💼 About This Role

You'll deliver high-touch support to Fora's highest-value advisors, owning inquiries end-to-end and defining best-in-class support workflows. You'll partner with cross-functional teams to improve scalability through tooling and automation.

🎯 What You'll Do

• Deliver support to Fora X Advisors via Intercom across all queues
• Serve as first-line resolution for escalations before routing to senior leadership
• Provide live support via phone or Zoom for real-time assistance
• Maintain and improve macros, SOPs, and internal documentation

📋 Requirements

• 3-5 years of full-time experience in customer support or operations
• Experience with ticketing platforms like Intercom or Zendesk
• Understanding of support metrics such as SLA, CSAT, AHT, and FCR
• Strong written and verbal communication skills

✨ Nice to Have

• Background in financial operations or the travel industry
• Experience with process improvement initiatives or operational playbooks
• Exposure to customer experience or analytics tools

🎁 Benefits & Perks

• 🏖️ Unlimited vacation
• 🏥 Health Insurance (option fully covered by Fora HQ)
• 🦷 Dental and Vision Insurance
• 🏋️ Wellhub Memberships
• 📈 Stock Options

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Phone Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Assessment· 60 min
4. 4Team Interview· 45 min
5. 5Offer· 30 min