💼 About This Role

You'll support small business owners across phone, email, and live chat as part of a remote team. You'll take full ownership of queries from first contact to resolution, handling complex and sensitive account issues. This role offers flexible rotating night shifts and structured career progression in a fast-growing fintech.

🎯 What You'll Do

• Support customers across phone, email, and live chat.
• Take full ownership of queries from first contact through to resolution.
• Handle complex and sensitive account queries with confidence and care.
• Apply financial services policies accurately while managing high volumes.

📋 Requirements

• 2+ years customer service experience in financial services or contact centre.
• Confident handling multi-channel customer contacts (phone, email, live chat).
• Comfortable working within regulated environments and quality standards.
• Self-motivated and able to work independently in a remote setting.

✨ Nice to Have

• Experience with financial services products or policies.
• Familiarity with CRM systems and live chat tools.

🎁 Benefits & Perks

• 🏥 Private Healthcare including dental and opticians through Vitality
• ✈️ Worldwide travel insurance through Vitality
• 🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
• 👛 Salary Sacrifice Pension Scheme up to 7% match
• 📖 Annual Learning and Wellbeing Budget

📨 Hiring Process

Estimated timeline: 1-2 weeks

1. 1Telephone interview with Talent Partner· 15 min
2. 2Video interview with 2 Customer Service Team Leaders· 45 min

[email protected]