💼 About This Role

You'll guide enterprise customers through the lifecycle of their engagement with Amperity's AI-powered Customer Data Cloud. Your core impact is driving adoption, value realization, and growth for Fortune 100 clients. This role stands out for its strategic partnership with cross-functional teams and direct influence on long-term customer success.

🎯 What You'll Do

• Develop customer-centric quarterly value roadmaps based on annual strategic direction
• Drive Monthly Business Reviews (MBRs) and Executive Business Reviews (EBRs)
• Proactively identify risks and bring internal/external partners to resolution
• Surface competitive threats and upsell opportunities to Account Executives

📋 Requirements

• 12+ years in enterprise customer success, consulting, or digital transformation
• Experience supporting Fortune 100 organizations
• Practitioner-level knowledge of martech tools, landscape, and workflows
• Proficiency in leveraging generative AI for customer-facing materials

✨ Nice to Have

• Background in data infrastructure or analytics
• Background in consumer brands or personalization
• Experience with paid media or lifecycle marketing

🎁 Benefits & Perks

• 🏖️ Flexible remote work in select US states
• 💰 Base salary $144,000-$198,000
• 📈 Cash incentives available
• 📊 Stock options for ownership opportunity

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Panel interview· 60 min