💼 About This Role

You'll own technical customer deployments for our AI receptionist Luna, configuring and customizing it for real-world healthcare settings. You'll act as the technical point of contact for customers and ensure reliable production operation. This role sits at the intersection of engineering, product, and customer reality.

🎯 What You'll Do

• Own technical onboarding of new customers from first deployment to stable production
• Configure and customize Luna to fit different practice setups and workflows
• Act as technical point of contact for customer issues
• Investigate and resolve production issues, turning learnings into lasting fixes

📋 Requirements

• Hands-on programming experience
• Proven ability to own software or technical systems end-to-end
• Fluent German (spoken and written)
• Willingness to work on-site in Berlin

✨ Nice to Have

• Prior experience in startups or scale-ups
• Experience with observability and debugging tools (e.g. Sentry, Grafana, Langfuse)
• Prior responsibility for customer-facing technical work

🎁 Benefits & Perks

• 🏖️ Flexible working hours as a working student
• 🍽️ Free dinners and subsidized lunches
• 🏋️ Sponsored Urban Sports Club subscription
• 🎮 Office perks including ping pong, PlayStation, and VR
• 🎉 Regular team get-togethers and happy hours