💼 About This Role

You'll build and lead the Financial Crime Prevention Operations team in Colombia from scratch, covering fraud, disputes, AML, and compliance. Your core impact will be designing scalable processes, hiring managers and agents, and ensuring operational readiness before product launch. This role stands out for the opportunity to shape a new team in a fast-growing fintech environment.

🎯 What You'll Do

• Design and implement operational structure for fraud, disputes, and AML teams
• Calculate headcount, define role distribution, and set productivity benchmarks
• Develop end-to-end operational processes and maintain knowledge bases
• Hire key leadership roles and build the operational team prior to launch

📋 Requirements

• Proven experience leading fraud prevention and disputes operations in a financial institution or fintech
• Strong understanding of card fraud, account fraud, chargebacks and dispute lifecycle
• Experience building operational teams from scratch in a fast growing environment
• Solid knowledge of AML and regulatory operational requirements

✨ Nice to Have

• Experience implementing case management and ticketing workflows
• Experience working with UML, Sequence diagrams, and BPMN
• Basic SQL skills with ability to write simple queries

🎁 Benefits & Perks

• 🚀 Innovative Spirit: commitment to creativity and groundbreaking solutions
• 🗣️ Honest Feedback: open, transparent communication
• 🤝 Supportive Team: strong, collaborative community
• 🎉 Celebrating Achievements: recognizing wins together
• 💻 High-Tech Environment: smart, revolutionary people

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Leadership Interview· 60 min