🛠 Tech Stack

💼 About This Role

You'll manage JSM configuration and automation for Drivemode's operations team, supporting procurement intake and approval workflows. You'll partner with cross-functional stakeholders across the US and Japan to drive adoption and maintain Confluence knowledge.

🎯 What You'll Do

• Model request types, forms, queues, and multi-step approval matrices.
• Implement JSM Automation (routing, notifications, escalations).
• Define triage rules and working instructions for AP/AR and Procurement agents.
• Publish dashboards for throughput, cycle time, backlog age, and reopen rate.

📋 Requirements

• Hands-on JSM administration (request types, workflows, queues, Automation).
• Knowledge of Procurement intake basics (purchasing requests, vendor onboarding).
• Experience translating approval matrices into JSM forms and routes.
• Strong data reconciliation skills (ID/name normalization, exception detection).

✨ Nice to Have

• Familiarity with ticketing/approval tools like Slack/Teams integration.
• Basic understanding of cost-center/GL mapping for approval-matrix design.

🎁 Benefits & Perks

• 🚀 Startup environment with impactful work.
• 💰 Competitive compensation.
• 🏖️ Excellent benefits (details not specified).