🛠 Tech Stack

💼 About This Role

You'll provide front-line support to suppliers, resolving inquiries and verifying compliance documents across phone, email, and chat. Your work ensures a seamless onboarding experience and high customer satisfaction for Avetta's global network. This role offers hybrid flexibility with Tues-Thur in office.

🎯 What You'll Do

• Resolve complex supplier issues via phone, email, and chat
• Verify and process regulatory documents like insurance and safety manuals
• Log all interactions in Salesforce Service Cloud and follow up
• Support customer billing and subscription inquiries

📋 Requirements

• Fluency in Spanish and English
• Prior experience in customer service or call center environments
• PC applications and CRM systems proficiency
• High attention to detail and adaptability

✨ Nice to Have

• Familiarity with compliance documentation and supplier onboarding
• Additional language fluency
• Salesforce experience

🎁 Benefits & Perks

• 🏖️ Hybrid schedule (Tues-Thur in office, Mon/Fri work from home)
• 💰 Pay rate: $20.50/hour CAD

📨 Hiring Process

Estimated timeline: 1-2 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2Technical Interview· 45 min
3. 3Offer· 1 day

🚩 Heads Up

• Requires 100% attendance for 8 weeks of training starting June 8, 2026