3h ago
Customer Success Operations Manager - US
Gurugram, IN
full-timemid HybridAdvertising Technology
Tech Stack
Description
You will manage and optimize US Mid-Market publisher accounts on the PubMatic SSP Platform, ensuring timely technical integrations and delivering exceptional customer service. You'll collaborate cross-functionally, troubleshoot issues, generate insights, and identify upsell opportunities to drive revenue growth.
Requirements
- 3-5 years ad-tech experience in programmatic advertising, SSP publisher monetization, Header Bidding, RTB/PMP
- Experience with SSPs, Custom Prebid Wrappers, and ad formats/platforms
- Proficiency in Excel (macros), SQL, and database tools
- Experience with ad servers like GAM and AdMob
- Bachelor's degree in Engineering (CS/IT) or equivalent
Responsibilities
- Setup, manage, troubleshoot and optimize US Mid-Market accounts on the PubMatic SSP Platform
- Ensure on-time execution of technical integrations and deliver service excellence during implementation
- Deliver customer service within SLAs via support channels, resolving issues
- Proactively optimize publisher accounts and provide feedback to increase yield
- Collaborate with internal teams to deliver customized implementation plans
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