3h ago

Customer Success Operations Manager - US

Gurugram, IN
full-timemid HybridAdvertising Technology

Tech Stack

Description

You will manage and optimize US Mid-Market publisher accounts on the PubMatic SSP Platform, ensuring timely technical integrations and delivering exceptional customer service. You'll collaborate cross-functionally, troubleshoot issues, generate insights, and identify upsell opportunities to drive revenue growth.

Requirements

  • 3-5 years ad-tech experience in programmatic advertising, SSP publisher monetization, Header Bidding, RTB/PMP
  • Experience with SSPs, Custom Prebid Wrappers, and ad formats/platforms
  • Proficiency in Excel (macros), SQL, and database tools
  • Experience with ad servers like GAM and AdMob
  • Bachelor's degree in Engineering (CS/IT) or equivalent

Responsibilities

  • Setup, manage, troubleshoot and optimize US Mid-Market accounts on the PubMatic SSP Platform
  • Ensure on-time execution of technical integrations and deliver service excellence during implementation
  • Deliver customer service within SLAs via support channels, resolving issues
  • Proactively optimize publisher accounts and provide feedback to increase yield
  • Collaborate with internal teams to deliver customized implementation plans
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