💼 About This Role

You'll drive engagement of FT digital group subscriptions for high-value corporate accounts in India. You'll help customers maximize their FT.com investment and achieve business outcomes, while mentoring other CSMs and informing global strategy. This role offers a chance to expand the FT's footprint in India's growing digital economy.

🎯 What You'll Do

• Handle strategic accounts with high value/growth potential
• Create and implement engagement plans for strategic accounts
• Develop in-depth understanding of FT usage for business outcomes
• Report on KPIs and make proactive recommendations
• Act as role model and coach other CSMs

📋 Requirements

• Extensive experience in customer success or client-facing role
• Proven track record of providing business advice and achieving client outcomes
• Strong relationship-building with senior stakeholders
• Analytical and strategic thinking ability

✨ Nice to Have

• Experience in media/publishing industry
• Knowledge of Indian corporate sector
• Experience mentoring or leading teams

🎁 Benefits & Perks

• 🕒 50% hybrid working model (2-3 days onsite)
• 🌍 Flexible working requests accommodated
• 📅 Generous annual leave
• 🏥 Medical cover
• 👶 Inclusive parental leave

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min

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