💼 About This Role

You'll lead customer service transformations using lifelike voice assistants at scale. You'll own delivery of projects handling hundreds of thousands of calls and advise Fortune 500 clients on reshaping service operations.

🎯 What You'll Do

• Manage timelines and oversee virtual assistant quality for client deployments.
• Bridge client expectations with engineering, acting as single point of accountability.
• Track and report metrics like utilization, adoption, and account health.
• Collaborate with pre-sales and sales to determine best solutions for business needs.

📋 Requirements

• 5+ years in technical delivery leadership
• Track record delivering large-scale transformative projects in AI or regulated environments
• Proven ability to simplify complex work and thrive in high ambiguity
• Strategic thinking with pattern recognition across broad customer base