💼 About This Role

You'll lead a team of Customer Success Managers, shaping customer relationships across enterprise clients. Your core impact is driving product adoption and value realization to foster strong customer loyalty. This role collaborates with cross-functional teams to deliver measurable business outcomes.

🎯 What You'll Do

• Manage, coach, and develop a team of Customer Success Managers.
• Drive customer adoption and value realization across enterprise segments.
• Own customer health, retention, and renewal outcomes.
• Act as escalation point for key and at-risk customers.

📋 Requirements

• 8+ years in Customer Success, Consulting, or SaaS roles.
• 3+ years managing customer-facing teams in enterprise environments.
• Bachelor’s degree or equivalent experience.
• Strong understanding of customer lifecycle management.

✨ Nice to Have

• Experience with SaaS metrics and customer health scoring.
• Proven ability to coach teams to drive measurable outcomes.
• Engagement with senior customer stakeholders.

🎁 Benefits & Perks

• 🏥 Comprehensive healthcare coverage for you and your family.
• 🏖️ Flexible paid time off and generous caregiver leaves.
• 💰 401k with company contributions.
• 📚 Open mentoring program for professional growth.
• 🛡️ Life and disability insurance.

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Phone Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Final Interview· 60 min