💼 About This Role

You'll own a portfolio of ~80 government customers, ensuring they transform how they serve their communities through OpenGov's SaaS platform. Your core impact is driving renewals, mitigating churn, and identifying expansion opportunities. You'll blend proactive relationship-building with data-driven risk management in a mission-driven environment.

🎯 What You'll Do

• Manage end-to-end lifecycle for ~80 customer accounts
• Identify at-risk accounts and execute retention plans
• Own full renewal cycle to maintain high NRR
• Conduct executive business reviews (EBRs) with customers

📋 Requirements

• 1.5+ years of experience in SaaS Customer Success or Account Management
• Experience managing a book of 50+ accounts
• Comfortable discussing budgets and renewal contracts
• Ability to translate usage dashboards into outreach strategies

✨ Nice to Have

• Experience with local/state government (GovTech)
• Passion for Customer Success with relevant research completed

🎁 Benefits & Perks

• 🏖️ Flexible vacation policy and paid company holidays
• 💼 401(k) with company match
• 👶 Paid parental leave and wellness stipends
• 📈 Professional development and growth opportunities
• 🍽️ Collaborative office environment with weekly catered lunches