🛠 Tech Stack

💼 About This Role

You'll own a portfolio of high-value enterprise accounts, focusing on retention and growth while acting as a trusted advisor to stakeholders. You will lead development of Mutual Success Plans and conduct regular business reviews to demonstrate ROI. This role offers the chance to collaborate cross-functionally and drive expansion opportunities. Travel about 10%.

🎯 What You'll Do

• Manage portfolio of enterprise accounts for retention and growth
• Act as trusted advisor to customer stakeholders
• Lead Mutual Success Plans with measurable outcomes
• Conduct business reviews and demonstrate ROI

📋 Requirements

• 7+ years in Customer Success or client-facing roles
• Experience managing enterprise accounts with significant contract values
• Proven ability to influence senior stakeholders
• Strong understanding of Governance, Risk, and Compliance (GRC)

✨ Nice to Have

• Technical aptitude for product architecture and reporting
• Experience creating success plans and leading business reviews
• Proficiency in Microsoft Office 365, CRM tools, and remote meeting software

🎁 Benefits & Perks

• 🏖️ PTO leave for work-life balance
• 💰 Bonus incentives based on performance
• 🏥 Comprehensive healthcare benefits
• 🏦 401(k) matching for financial growth
• 🐾 Pet insurance to support your furry friends

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Application Review· 1-2 weeks
2. 2Phone Screen· 30-45 min
3. 3Panel Interview· 1 hour