Description

You will support individual Rosetta Stone language learners by handling subscription, billing, and technical issues, and ensuring a positive customer experience. This role involves collaborating with cross-functional teams to resolve problems and maintain detailed records.

Requirements

• Bachelor's Degree
• 1+ years customer-facing experience in corporate setting
• Strong communication and analytical skills
• Detail-oriented and organized
• Quick learner with initiative

Responsibilities

• Deliver exceptional customer service and technical support
• Develop and maintain product expertise to assist learners
• Diagnose and troubleshoot technical issues
• Communicate solutions via email and phone
• Document all customer interactions in CRM systems