🛠 Tech Stack

💼 About This Role

You'll troubleshoot and resolve technical issues for D2L's global clients, acting as an escalation point for complex problems. You'll collaborate across teams to improve product functionality and deliver a world-class support experience.

🎯 What You'll Do

• Diagnose and resolve technical problems via chat, phone, or email
• Replicate and troubleshoot configuration and software issues
• Create support documentation and knowledge-based articles
• Participate in collaborative troubleshooting sessions

📋 Requirements

• Ability to write and debug SQL queries
• Working knowledge of web services (SOAP, REST, XML, HTML)
• Experience with Microsoft SQL or similar databases
• Relevant work experience in a support role

✨ Nice to Have

• Experience in a Helpdesk environment
• LMS experience (user, administration, support)
• Experience with Salesforce or ticketing systems

🎁 Benefits & Perks

• 🌍 Remote-friendly work environment
• 📚 Learning and development opportunities
• 💼 Full-time position with shift rotation

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Technical screen· 45 min
3. 3Hiring manager interview· 60 min